Cisco Desk Phone 9861 (DP-9861-K9) — New, Wi-Fi & Bluetooth VoIP Phone

The Cisco Desk Phone 9861 (DP-9861-K9) is a brand-new, next-generation business IP phone built for hybrid work. It pairs a 5-inch color touch display with built-in Wi-Fi 5 and Bluetooth 5.2, so it deploys anywhere without extra Ethernet drops, and it's certified for Webex Calling, Cisco Unified Communications Manager (CUCM), BroadWorks, and Open SIP/3PCC environments.

Key Features

• 5" backlit color LCD (800 x 480) with 10 programmable line keys
• Dual-band Wi-Fi (802.11a/b/g/n/ac) and Bluetooth 5.2 for wireless headsets
• Dual Gigabit Ethernet ports (network + PC passthrough) with PoE — no external power needed
• AI-powered background noise removal and full-duplex, bass-enhanced speakerphone
• USB-A and USB-C ports; supports up to 3 expansion modules for high-volume call handling
• Hearing Aid Compatible (HAC) handset for accessibility
• Enterprise-grade security: TPM 2.0, TLS 1.3, Secure Boot, AES encryption, FIPS 140-2
• Sustainable design: 74% post-consumer recycled plastic, ENERGY STAR certified

Technical Specifications

• Model: Cisco DP-9861-K9 (Desk Phone 9861)
• Condition: New
• Color: Carbon Black
• Display: 5" color LCD, 800 x 480
• Connectivity: 2x Gigabit Ethernet (RJ45), Wi-Fi 802.11a/b/g/n/ac, Bluetooth 5.2
• Power: PoE IEEE 802.3af/at (Class 3); optional AC adapter
• VoIP protocols: SIP, CUCM 12.5+, Webex Calling, BroadWorks, Open SIP/3PCC, Microsoft SIP Gateway
• SIP lines: Up to 16 (130 lines on CUCM)
• Ports: 1x USB-A, 1x USB-C, 1x RJ9 handset
• OS: Cisco PhoneOS

What's in the Box

Desk phone, handset, handset cable, foot stand, Ethernet cable, and quick-start pointer card.

Frequently Asked Questions

Is the Cisco DP-9861-K9 compatible with Webex Calling?
Yes. The Cisco Desk Phone 9861 natively supports Webex Calling, Webex Dedicated Instance, CUCM, BroadWorks, and Open SIP/3PCC platforms.

Does the Cisco 9861 support Wi-Fi and Bluetooth?
Yes. It includes built-in dual-band Wi-Fi (802.11a/b/g/n/ac) and Bluetooth 5.2 for wireless headset pairing, in addition to wired Gigabit Ethernet.

Does the Cisco 9861 phone require a separate power adapter?
No. It supports Power over Ethernet (802.3af/at Class 3), so it can be powered directly through a PoE switch. An AC adapter is optional.

Is this unit new or refurbished?
This Cisco DP-9861-K9 is brand new, factory-sealed stock.